Tuesday 9 October 2012

Venting in Ghana

I am amazed at how Ghanaians do not respect nor fear each other. As a Haitian I believe that fear is the beginning of respect. Ghanaians do not understand this. If no one fears what others can (potentially) do, than no one respects others enough to do what they are supposed to do. To make it worse, people here are nonchalant at not doing what they are supposed to be doing. They are stunned, to say the least, when you question their behavior. (I shall return with a blog on mediocrity and lack of customer service in Ghana in the near future.) The professionals are the worse. From doctors to teachers, no one does what they are supposed to do at the time they are supposed to do. Ghana's foremost problem with education is that teachers simply do not show up. Yes, teacher absenteeism is one of the major reasons behind this country's failing educational system. And why don't they show up? Because they don't have to. No one will force them and they don't care enough about your children or you to do so. The same goes for doctors. I had a medical emergency last week. We went in to see the doctor. One nurse said the doctor was in. Another nurse said she could not find him. One said she had not seen him. One said she just started working here and does not know him. Another said, he just started working here and she does not know him. Another mentioned he was in traffic. She was not sure where he was coming from or how long he would be because she had not spoken to him directly. She could not find the nurse who had spoken to him. One suggested that I return home and they call me when he arrives. Another said that I should wait for him to arrive; it could be minutes or a few hours. All with a straight face that says, “I do not care about your emergency.” This goes for the lawyers as well. My in-laws have had a case pending since the 1980s with lawyers in Ghana. We’ve had to pay not only consultation fees each time, but weekly bribes if we want the lawyers to even “look” at the files. It’s not enough that we pay extra; our bribes are apparently not enough to keep them interested. It’s been over 20 years. So we are now looking for new lawyers. I am amazed at how this way of doing things is influencing everyone in Ghana. Your office calls you for an “important” meeting that you “must” attend because “everyone” is going to be there. You leave your newborn with dad to return in a few hours. Your office is 2 hours away. You arrive on time and only you remembered the meeting; those unable to make it call at 4pm to cancel. Why call at 4? Why not 2 so I can make alternative preparations? 4pm means you did not care, nor fear my wrath, enough to be courteous about cancelling at an appropriate time. The housekeeper you expect at 7am so you can make a doctor’s appointment at 8 does not show up or call. You finally call her at 7.30am and she is now leaving the house. She arrives at 10am flabbergasted at your annoyance. You cannot expect people to return calls, texts or send you info when they should. They have a 100 of excuses as to why they had not done what they were supposed to do. They ran out of units, they forgot, they are in traffic, the bus did not arrive, and they did not save your number, or the phone battery died. All of this with a straight face that says, “it’s not important for me to show up for you.” How can people be so nonchalant for not having tried on someone’s behalf? Isn’t that what humanity is about, trying/helping others? Isn’t my life connected to yours? Umbuntu? I am because you are. Not you are despite that I am. For the sake of a peaceful Ghana, let us all be the change we want to see.

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